Terms & Conditions
Terms & Conditions
Because most of our products are handmade so they are unique and they are subject to stock check first. By using high-tech digital camera we try to show our items with several resolutions to tolerate the restrictions on digital photography and internet media but still we can not 100% guarantee for especially the colors of the carpets and kilims. Product Descriptions were prepared as much as our knowledge for guidance purpose only.
All the prices are in United States Dollars and do NOT include shipping, customs and insurance costs . Our listed prices are subject to change without prior notice. The prices on the Yurdan.com are independent from the ones in showrooms.
Payment and Billing
We accept Visa, MasterCard, Diners Club and PayPal as well as direct money transfer. We do not have simultaneous transaction. First you send request online, we check availability of item and calculate shipping and taxes and customs and we send an e-mail requesting payment. You can make the payment secured online or via fax-order. We will proceed with the shipping after we double-check the payment info.
We ship the items via DHL or normal postal service. The prices of DHL are special to Yurdan.Com and they change according to destination and the weight. DHL does NOT ship to P.O Box and APO addresses. You can check the shipping prices from SHIPPING RATES LINK.We are not responsible for any lost or damaged item during shipping; therefore, we suggest insurance (approx. 1% for DHL ) . Do not accept damaged items or open a claim file as soon as you see any problem. Shipping via DHL takes 2-7 days on avarage after the charge made.
Taxes and Duties
Customers are responsible for any import tariffs or duties. VAT (value added tax) and import duties change for each country.
Return & Cancellation
Because duties of import to Turkey are high we do not recommend the return. On the other hand if you are certain that you are dissatisfied with the item, you may return the item without damaging it and at your own expenses including all the customs and taxes etc in one week. Items less than US$500.00 After the receiving of the item, refund will be made. You can cancel your request in same date you make the request via email or fax.